Data Protection

Privacy Policy

Enbee Education Center Private Limited ("EEC", "we", "us").
Effective Date: • Last Updated:

Registered Office: 2nd Floor, Procube Complex, Nizampura Rd, Above GSRTC Bus Station, Nizampura Main Road, Vadodara, Gujarat, India

This Policy explains how Enbee Education Center Private Limited ("EEC", "we", "us") collects, uses, shares, stores, and protects Personal Data of clients, prospects, and visitors to eecglobal.com and our online/offline services in India.

01
Scope & Legal Basis (India)

We process Personal Data under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws (including the IT Act/Rules and TRAI rules for communications).

(a) Consent

Including for EEC marketing and partner marketing. You may withdraw consent at any time.

(b) Legitimate Uses

Permitted by law (e.g., voluntarily providing data to obtain services, compliance, fraud prevention, emergencies).

02
Data We Collect

Identity & Contact

Name, email, phone/WhatsApp, address, DOB, nationality.

Education & Tests

Academic records, test scores, admission details.

Documents

Documents required for service flows (Applications, Visa).

Usage/Device

IP, device/OS, pages visited, referrer/UTM, session events, error logs; cookies/SDKs.

Payment Metadata

Transaction IDs via gateways (We do not store card details).

Preferences

Communication choices & marketing preferences.

03
How We Use Personal Data

  • Provide services requested by you.
  • Operate & improve our platforms.
  • Communicate with you regarding updates.
  • Marketing (with consent) for EEC and selected partners.
  • Admissions/Visa fulfilment (as instructed).
  • Compliance & enforcement of legal obligations.

04
No Sale of Data

We do NOT sell your Personal Data to third parties for money.

05
Disclosures & Partner Organisations

We share Personal Data only to deliver the services you ask for, to run our business, or where the law requires it. Each recipient receives only the data needed for its role.

Admission & Visa Partners

Universities, colleges, and their authorised representatives; embassies, consulates, high commissions, and visa application centres; accommodation, loan, and travel providers you choose. We share your application and supporting documents only for the application you instruct us to make.

Test Bodies

Exam owners and test centres (for example IELTS, PTE, TOEFL) when you book a test or a voucher through us.

Service Providers (Processors)

Payment gateways, CRM and customer-support tools, email/SMS/WhatsApp providers, video-class providers, cloud hosting and storage, accounting and e-invoicing, analytics and advertising tools, and AI service providers. They act on our instructions under contract.

Legal & Safety

Government authorities, courts, regulators, or law enforcement where the law requires it, or to protect the rights, safety, or property of you, EEC, or others.

06
International Transfers

Yes, some Personal Data is transferred outside India.

  • Study abroad and visa services: to apply on your behalf, we send your application and documents to universities, colleges, embassies, and visa centres in the destination country you choose (for example the UK, USA, Canada, Australia, New Zealand, Ireland, Germany and other European countries).
  • Service providers: some of our technology providers (such as email delivery, video classes, CRM, analytics, advertising, content delivery, and AI tools) store or process data on servers outside India, mainly in the USA, the European Union, and other countries where they operate.

Safeguards: we transfer data only as permitted under the DPDP Act and to countries not restricted by the Government of India. We use reputable providers bound by contract to protect your data, share only what each recipient needs, and protect data in transit with encryption. Overseas institutions and authorities that receive your application handle it under their own laws and privacy policies.

07
Automated Decision-Making & Profiling

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. Admission and visa decisions are made by the universities and authorities concerned, not by EEC.

  • AI-assisted scoring and tools: practice and mock-test answers, and our AI tools, may be evaluated by AI models. These scores and suggestions are indicative study feedback only. They are not official exam results and do not decide your enrolment, fees, or eligibility. You can ask a teacher to review them.
  • Enquiry routing: we use your city, course, and enquiry details to assign you automatically to a branch or counsellor. A person then handles your enquiry.
  • Marketing and analytics profiling: with your consent, cookies and advertising tools build interest-based profiles to show you relevant EEC courses and measure our ads. This affects only which content or ads you see. You can withdraw consent through our Cookie Policy settings or by contacting us.

08
Data Retention

We keep Personal Data only as long as its purpose needs, or as long as the law requires. Then we delete or anonymise it.

  • Enquiries & leads

    Until you ask us to stop contacting you or withdraw consent, or once the enquiry is no longer active.

  • Student, course & application records

    For the duration of your course or application, and afterwards as long as needed to issue certificates, answer queries, and resolve disputes.

  • Payment, invoice & tax records

    For the period required by tax, accounting, and company law (currently up to 8 years).

  • Usage, device & cookie data

    For the cookie or log lifetimes described in our Cookie Policy.

  • Marketing preferences

    Until you withdraw consent. We keep a record of your opt-out so we do not contact you again.

09
Your Rights

Under the DPDP Act you have the following rights. To use any of them, contact us using the details in Section 10. We may need to verify your identity first.

Access

Get a summary of the Personal Data we hold about you, how we process it, and who we have shared it with.

Correction

Correct inaccurate or misleading data, complete incomplete data, and update your details.

Erasure

Ask us to delete your data once it is no longer needed for its purpose, unless the law requires us to keep it.

Withdraw Consent

Withdraw consent at any time, as easily as you gave it. This does not affect processing done before withdrawal.

Restrict & Object

Ask us to limit or stop specific processing, such as marketing or profiling. We will honour this where the law allows and where it does not stop us delivering a service you requested.

Data Portability

Ask for a copy of data you gave us in a common electronic format, where technically feasible.

Nominate

Nominate another person to exercise your rights if you die or become unable to act.

Grievance & Complaint

Raise a grievance with our Grievance Officer. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

10. Contact / Grievance

Grievance Officer

Himanshu Patel

Enbee Education Center Private Limited
2nd Floor, Procube Complex, Nizampura Rd, Above GSRTC Bus Station, Nizampura Main Road, Vadodara, Gujarat, India

How to raise a request or grievance

  1. Email or call the Grievance Officer. Tell us your name, registered phone or email, and which right you want to use or what your concern is.
  2. We acknowledge your request, verify your identity, and respond within the period required under the DPDP Act and its Rules.
  3. If you are not satisfied with our response, you may complain to the Data Protection Board of India.